Frequently Asked Questions
Everything you need to know about shopping with Flying Horse
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Flying Horse accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Are your products covered by a warranty?
Yes, all Flying Horse products come with a 1-year limited warranty against manufacturing defects. If you experience an issue, please reach out to our quality assurance team.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.